Frequently Asked Questions
- How can I contact My Transfer?
Our Support Service works 24 hours a day, 7 days a week, 365 days a year (even on holidays). You can contact us by phone, email, (WhatsApp, Viber, Telergram) and via Chat on our website.
- How can I place an order?
Choose a city, indicate a route, select a date and choose the car you need. When ordering, you need to fill in all the fields and add additional services. Next, you need to choose a payment method that is convenient for you.
- How long before the trip can I make an order?
It depends on the class of the vehicle.
- The minimum time for which we accept an order:
12 hours before departure for all categories of transport except for Business and Premium class cars (business sedan and premium sedan)
You can place an urgent order if there are less than 12 hours left before the trip.
To do this, you need to contact the operator for clarification.
We will try to find a driver and let you know if we can provide a transfer.
- What type of car should I order?
We recommend choosing a suitable vehicle, taking into account the number of passengers, the amount of luggage and additional items that you may take with you.
- How do I know who is meeting me?
At the airport you will be met by our representative with a sign on which your name and surname will be indicated.
- How can I check that my order has been accepted?
A voucher will be sent to the mail that you indicate when booking - a confirmation of the trip. It will contain the order number and other information about the transfer. If you have not received the voucher, contact the support service of My Transfer: write to info@mytransfers.ru or call +90 552 460 9 460 (WhatsApp, Viber, Telergram)
- What if my flight is delayed?
Arrival:
My Transfer does not set time limits while waiting for transport at the airport.
Our employees always keep track of the exact time of arrival of the aircraft and are aware of any changes. Transport will arrive at the right time.
Departure:
If your flight is delayed, please contact a My Transfer representative at +90 552 460 9 460 (WhatsApp, Viber, Telergram), which is indicated in the voucher. State your order number and new departure time to agree on a new check-out time from the hotel.
If during departure there are changes in the flight and you have not warned My Transfer about the changes, then the transport will be waiting for you at the time specified when ordering and in the place that you indicated when booking. If this time does not suit you, you will need to order and pay for a new transfer.
The waiting time for transport upon departure is 30 minutes for an individual transfer and 10 minutes for a group transfer. After this time, the right to use the service is lost.
- Will I need to pay extra if I need to make a stop during the transfer?
If during the transfer it becomes necessary to make a stop, there is no additional charge for this.
Will I pay a fee other than the one indicated?
No, you will not pay more than the price you have been advised for orders made on our website or by phone.
- Are there child seats in the transport?
If you choose a child seat in the additional services at the time of booking, a child seat will be installed for you that is appropriate for your child's age. Additional charges may apply for a child seat, provided there are more than one seat.
- Can I add a child seat when booking a transfer?
You can add baby seats for additional services when booking any vehicle for your transfer. One child seat is provided absolutely free of charge.
- Can I make a reservation from a hotel or to another hotel or from one region to another other than the airport or port?
We carry out all possible transfers. In the booking section of MyTransfer you can write where you want to move from and where (name of hotel or region). If you do not see the set fee for this booking, you can get detailed information through our call center on +90 552 460 9 460 (WhatsApp, Viber, Telergram).
- Can I book a one way transfer?
Yes! When booking in the transfers section of My Transfer, it is enough to indicate the directions from where and where you need to.
And when ordering in both directions, you need to tick "there - back".
- Can anyone else travel with the vehicle I have booked?
All of our My Transfer transfers are personal. Once you book, this transport will only be reserved for you or your group.
- Are there drinks in the transport during the transfer?
Water in transport is provided free of charge.
In business and premium transport, soft non-alcoholic drinks are provided alongside the water.
- Can I order additional services on the transfer?
On the My Transfer website, when ordering a transfer, you can choose the additional services you need:
Baby seat, flowers, fruits, sweets, champagne, Fast Track service.
- How can I pay for my order?
After completing your order, you need to choose the payment method that is most convenient for you.
When paying in the comments, you must indicate the order number. (MY 00xxxx)
For your convenience, we offer several payment options:
- Credit card on site
- PayPal
- Cash at the meeting
We are always where you need it.